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Returns and Exchange

If you are not satisfied with the articles ordered you have the option to return or exchange. Articles should be returned unworn, undamaged, in original packaging and with original labels.

 

Returns

Please inform us about your intention to return within 14 days after receipt of your order by sending an email to info@jose-mollura.com.

We would appreciate your reason for returning the article, as it would help us to improve our service.

Once you have received our confirmation to return your order, you can send it back. Your order will need to arrive back to within 14 days of receipt.

We recommend returning your parcel with PostNL using “track and trace”, allowing you to trace your parcel and preventing possible disputes between sender and receiver. Costs and risks of returned or exchanged articles are with the customer.

After receiving your returned article we will refund the purchase price into your bank account within 7 days.

 

Exchange

If you wish to exchange an article, please inform us within 14 days of receipt by sending an email to info@jose-mollura.com.Inform us which article you would like to exchange and which alternative article you have selected. Upon receiving our confirmation please proceed returning your article. Your returned order will need to arrive back within 14 days of receipt and we will then ship the exchange article.

We recommend returning your parcel with PostNL using “track and trace”, allowing you to trace your parcel and preventing possible disputes between sender and receiver. Costs and risks of returns or exchange are with the customer.

 

Jose-Mollura reserves the right to refuse returned items or to not credit the full order amount in case we suspect the item to be used or damaged by the customer.